At Home and More Co., we are committed to bringing you the finest quality products from around the world to ensure your complete satisfaction. To support our valued customers, we offer a fair and transparent return or exchange policy, subject to specific terms and conditions.

Our dedicated team – #Team-HomeandMore.pk – works around the clock to ensure a seamless shopping experience. If you wish to initiate a return or exchange, please follow the simple process outlined below.

We understand that a clear and customer-friendly return policy is essential. While we strive to accommodate every customer, if we detect any unreasonable or repeated misuse of our return policy through our internal review, we reserve the right to restrict or deny future transactions.

Return Eligibility Criteria

Returns will only be accepted under the following conditions:

  • The product is not genuine or has quality defects.
  • The item was wrongly dispatched.
  • The product does not match the description provided on our website homenmore.pk.
  • You must notify us within 7 calendar days of receiving your order.
  • Sale items cannot be returned.
  • Change of mind is not applicable. So before order, make sure to finalize your variables like color, size, etc of your desired product before placing an order.

If your item meets all the eligibility requirements, your return request may be approved.

Return Requirements

Before initiating a return, please ensure you meet the following requirements:

  1. Verify Eligibility: Confirm that your product qualifies for return based on the criteria above.
  2. Keep Documentation: Retain your Product Receipt issued by Home and More Co. and the package receipt attached upon delivery.
  3. Provide Evidence: Create a video while opening a parcel right after collecting it. Submit a detailed written explanation of the return reason, along with clear photos and videos of the product. Send these to our Customer Service via:
  4. Complete Return Form: A filled Product Return Form (PRF) is mandatory.
  5. Time Limit: Returns must be requested within 7 days of product delivery.
  6. Condition of Item: The product must be undamaged, unused, unwashed, and unworn, and returned in its original condition.
  7. Original Packaging: All items must be returned with original packaging, including tags, hangers, plastic wraps, boxes, dust bags, accessories, gifts, tokens, or vouchers.
  8. Serial Numbers: If the product has a serial number or batch code, it must match the one originally shipped.
  9. Gifts Included: If your purchase included a free gift, it must also be returned.
  10. Return Shipping: All return shipping charges are the responsibility of the customer.
  11. Refund Processing Time: Once the returned item is received and inspected, refunds may take up to 45 days to be processed.

⚠️ Important: If an item is damaged during the return shipping process, the customer may be liable for the damage.
Returns sent without prior approval will not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

  • Electronic Products
  • Swimwear
  • Intimates & Underwear
  • Beauty & Personal Care Products
  • Items without original receipt, tags, or packaging
  • Products that show signs of use, damage, or tampering

Home and More Co. reserves the right to update the list of non-returnable items and modify this policy at any time, at its sole discretion.

We may also deny a return if we determine that the policy is being misused.

Before You Ship – Checklist

Ensure the following before sending your return:
✅ Product is in original packaging
✅ All components are included (tags, accessories, free gifts)
✅ Item is unused and undamaged
✅ Original labels and tags are intact

Return Process – Step by Step

  1. Check Eligibility: Confirm your product meets all return criteria.
  2. Contact Us: Send an email to info@homenmore.pk or WhatsApp us at 03157119233 with:
    • Your order ID
    • Contact number
    • Detailed return reason
    • Photos and videos of the product
  3. Wait for Approval: Our customer service team will review your request. Only approved returns will be accepted.
  4. Fill PRF: Complete and submit the Product Return Form (PRF).
  5. Pack & Ship:
    • Pack the item in its original condition.
    • Include a note with your name, contact number, email, and order ID (found in “My Orders”).
    • Ship via any courier of your choice. You are responsible for return shipping costs.
  6. Refund: Once we receive and verify the item, your refund will be processed within 45 days.

❗ You have 7 calendar days from the date of delivery to notify us about your return.

Contact Us – Team Home and More Co.

For any queries or return requests, feel free to reach out:
📞 Call / WhatsApp: 03157119233
📧 Email: info@homenmore.pk
🌐 Website: homenmore.pk

We are always here to help make your shopping experience with Home and More Co. pleasant and hassle-free!